Our Commitment

Our Hygiene Commitment

Updated 21st January 2022 1100 GMT

– Re-invented Guest Experience

The Covid -19 pandemic saw us temporarily close our doors on the 23rd March 2020 and re-open 14th August 2020 and then close again December 2020 with a reopening date of 29th April 2021,  in compliance with the government guidelines to protect the safety of our team and guests we had introduced some new policies and steps.  As restrictions ease and things seem to be getting back to normal we have now refined things as we continue to look more positively to the future.   We continue to look forward to welcoming guests in the coming months to our hotels.

Prior To Arrival

To minimise as many high touch points as possible within the hotels we will send you a pre arrival email 48hrs in advance of arrival.  This email will contain all of the important information needed in regards to your stay including our food and beverage menus, room directories and much more. Simply read and use the email to make the most of your experience whilst with us.

Temperature Checks

Upon arrival, all team members and guests will undergo a mandatory temperature check at our main Reception area. Should a team member or guest’s temperature be above 37.5 degrees Celsius, they will be advised to leave the hotel and seek medical aid. Team members will be asked to self-isolate for a mandatory 7 days before returning to work, while guests will not be permitted to check-in and will be contacted by our Reservations team to re-arrange their stay.

Enhanced Safety and Cleanliness in Public Areas

As we continue to fight the spread of the virus, our hand washing/sanitising practises and our social distancing etiquettes are of vital importance.

Please observe Social Distancing Guidelines.  Hand Sanitiser units are available for your convenience in our Reception & Public Areas, our dedicated Public Areas Cleaning Team will be visible at all stages throughout your stay and they are equipped with Surface Sanitiser & Protectant for use on all high touch surfaces.

Your Accommodation

Our Housekeepers are provided with the PPE needed to keep them safe as they service your accommodation. We have scrutinised their already immaculate cleaning standards and made the necessary adjustments to protect the health of our guests.  All high touch points within the accommodation will be thoroughly sanitised with Surface Sanitiser & Protectant during each service.

Your Dining Experience

Our restaurant layouts have been altered to aid with social distancing requirements. Our paper menus have been replaced by electronic versions which can be viewed on our website or via the QR code at your table. We will also have large freestanding menus that can be brought to your table.

Our cooked breakfast will now be a served A la Carte offering,  in order for us to manage your dining experience safely, it is essential that any dining experience, including breakfast and room service, be booked in advance. This allows us to manage the volume of guests and team members within any one area, to ensure social distancing guidelines are followed.

Behind the Scenes

Our kitchen layouts have also been reviewed to support social distancing among our team members. Increased sanitation of food service areas with Surface Sanitiser & Protectant will be coupled with new hand washing practices. The presentation of your meal has also been reviewed to minimise the amount of crockery brought to and from your table.

The Bar

Our bar areas will provide table service only, with standing room and over the counter service prohibited. (this will be updated in line with Government Guideline changes) Our table layouts will promote social distancing, creating a safe environment for our team members and our guests.  You can book a table on our Resdiary booking platform.

Welcome Back

The above steps have been created in line with government advice and that of our Health professionals and appreciate your assistance in working together to adhere to the guidance provided.

Page last updated 21st January 2022 1100 GMT